Frequently Asked Questions

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Purchases & Refunds

Incorrect CVC code: please ensure you’re only entering numbers and that the code is correct, as listed on the back of the card.
Incorrect postal code.

Outdated saved payment method: if you’re encountering issues while trying to purchase with a saved payment method, try deleting it and re-adding it to ensure the details are correct and up to date. You can also add a new card.

Using a debit card with purchase restrictions. Some banks will not approve purchases from online sites depending on your security options. Please call your bank to ensure your card is authorized for online purchases. Please note that we are not able to remove your banks restrictions.

Attempting payments while using a VPN : multiple IP addresses can result in authorization problems and failed transactions. We advise that you refrain from using a virtual private network (VPN) while making your purchase.

Too many payment attempts have been made in the last 24 hours: some cards have usage limitations, and will automatically block payment attempts after a certain threshold has been reached. Try contacting your bank or using a different payment method.

Browser isn’t working correctly due to caching issues: if you’re seeing a notification your card number looks invalid or icons aren’t showing up, there may be a caching issue. Please clear your browser’s cache and try again, alternatively try a different web browser or device combination.
Eligible course purchases can often be refunded within 10 Business days after your purchase. Please Contact Us so we can help you personally.
Refund requests are submitted within 1 business day to your payment processor or financial institution after Homestead Academy has received and processed your request. It may take 5 to 10 business days or longer to post the funds in your account, depending on your financial institution or location.

Site Usage & Navigation

Log in to Homestead Academy and navigate to your Account Page. Navigate to Settings > General and you can edit your personal info there.
At the bottom of the email in your inbox, hit "Unsubscribe"
Move your cursor to the top right of Homestead's homepage, then click on Login. Click Lost Password. Enter your email and slide the I'm not a robot box Next, click on Reset Password Check your inbox for the reset password email and complete the steps to change your password.

Courses, Lessons & Content

Each Homestead Academy course is created, owned and managed by the instructor(s). The foundation of each course are its lectures, which can include videos, slides, and text. In addition, instructors can add resources and various types of practice activities, as a way to enhance the learning experience of students.
Homestead Academy courses are entirely on-demand. You can begin the course whenever you like, and there are no deadlines to complete it. Homestead Academy courses can be accessed from several different devices and platforms, including a desktop, laptop, and mobile devices. While we love our mobile phones, they are often slower so we always recommend using a personal computer if possible. After you enroll in a course, you can access it by clicking on the course link you will receive in your confirmation email, or via the course page (provided you’re logged into your Homestead Academy account). You can also begin the course by logging in and navigating to your account page.
Homestead Academy is not. Your Course Instructor may offer various levels of Accreditations beyond the Certificate of Completion. Please contact your instructor for more info.
Your instructor is your best resource.

Certifications and Course Completions

Many Courses On Homestead Academy offer certificates of completion that you can access once you have finished the course ( according the the guidelines set by your instructor). Some Course offer additional Accreditation that is not maintained by Homestead Academy. Contact you instructor for more information.
Once you have completed the course to the standard set my your instructor, you will see a "Complete Course" Button on the course page. This will give you access to your digital certificate. Some Instructors offer more official Physical Diplomas, please contact your instructor to learn more from them.
In order to receive your certificate of completion, each curriculum item must be marked as complete. Double-check the course curriculum in the course player to make sure each lecture and course item has a checkmark beside it and is marked as complete.
Please ensure your name on your account reflects the name you want to by printed on your certificate. You can check your account name by visiting your profile

Access & Permissions

Once you purchase a course, you'll have access for life, provided that your account is in good standing and Homestead Academy continues to have a license to that course. If an instructor opts to remove their course from Homestead Academy you'll need to reach out to them to make further access arrangements
Yes. Students also receive lifetime access to free courses, provided their account remains in good standing and Homegrown Academy continues to have a license to the course.
We host many courses on our online learning marketplace. Our model means we do not own the copyright to the content of any of the courses; the respective instructors own these rights. On rare occasions, instructors may remove their courses from our marketplace, or, we may have to remove a course from the platform for policy or legal reasons. If this does happen to a course you're enrolled in, please contact your instructor to arrange further access. Please note: occasionally instructors may decide to unpublish their course and close it to additional enrollments. For example, an instructor might unpublish an older course until they’ve had a chance to update the course content. In situations where an instructor unpublishes their course, however, the course content remains on the platform and is still accessible to students who are enrolled in the course.

Course Resources, Downloads, and More

Many instructors add supplemental resources to their lectures, like PDFs, design templates or source documents, as a means to enhance the learning experience of the course. Please Contact your instructor to determine if their content is available to download for offline viewing.
If you’re having trouble finding a resource or there’s an issue with it, we recommend contacting the instructor. Since instructors own and manage their course content, they are in the best position to offer you assistance.
Step 1: Confirm you received a confirmation email for the course purchase .
Step 2: Check your banking information. Confirm that the course was in fact purchased by double checking the payment history in your banking or PayPal account.
Step 3: Contact Us For Further Assistance

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