Forums BUG Reporting Forum Cannot download Lower Digestive part 2 or Upper Digestive slides

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    • #43124
      Patricia W Lam
      Student

        I have to do a lot of my study offline.  I am downloading the slides for anatomy physiology section.  Lower Digestive II and Upper Digestive I get a “cannot complete the extraction” error.  I haven’t had that problem with any of the other lessons

        Link to The Bug:

      • #43125
        HomeGrown Forum Robot :)
        Moderator

          Hey There!

          Thanks so much for posting in the HGH School Bug Forum! We’ll try our hardest to get on this as soon as possible!

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        • #43434
          HGH I.T.
          Homestead Instructor

            Hi there,

            I’ve download the sections and both seem to open just fine. The error you mention seems to be an error with your computer/operating system.  I’m not really able to help diagnose or fix issue with your computer but the following steps might help you:

            Troubleshooting Steps:

            1. Re-download or Obtain a New Copy: Try Redownlaoding it
            2. Use a Different Tool: Try extracting the ZIP file using a different tool. Some popular and reliable ones include 7-Zip, and WinRAR
            3. Check Permissions: Ensure that you have the necessary permissions to write to the destination directory. You can try extracting the ZIP file to a different location, such as your desktop or to a flash drive.
            4. Rename the ZIP File: Try renaming them to something shorter.
            5. Disk Space: Ensure you have enough free space to extract the contents.
            6. Check for Updates: If you’re using a tool to extract the ZIP, check for updates.

            I hope that helps

          • #43785
            HGH I.T.
            Homestead Instructor

              – Marking topic as closed due to inactivity

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