Site Usage & Navigation

Log in to Homestead Academy and navigate to your Account Page.
Navigate to Settings > General and you can edit your personal info there.

At the bottom of the email in your inbox, hit “Unsubscribe”

Move your cursor to the top right of Homestead’s homepage, then click on the purple circle with the picture.
Click Lost Password.
Enter your email and slide the I’m not a robot box
Next, click on Reset Password
Check your inbox for the reset password email and complete the steps to change your password.

Courses, Lessons & Content

Each Homestead Academy course is created, owned and managed by the instructor(s). The foundation of each course are its lectures, which can include videos, slides, and text. In addition, instructors can add resources and various types of practice activities, as a way to enhance the learning experience of students.

Homestead Academy courses are entirely on-demand. You can begin the course whenever you like, and there are no deadlines to complete it.

Homestead Academy courses can be accessed from several different devices and platforms, including a desktop, laptop, and mobile devices. While we love our mobile phones, they are often slower so we always recommend using a personal computer if possible.

After you enroll in a course, you can access it by clicking on the course link you will receive in your confirmation email, or via the course page (provided you’re logged into your Homestead Academy account). You can also begin the course by logging in and navigating to your account page.

Homestead Academy is not. Your Course Instructor may offer various levels of Accreditations beyond the Certificate of Completion. Please contact your instructor for more info.

Your instructor is your best resource for information on your course. Please contact your instructor through the methods they outline in their course introduction/ landing page. 

Purchases &
Refunds

Incorrect CVC code: please ensure you’re only entering numbers and that the code is correct, as listed on the back of the card.


Incorrect postal code.



Outdated saved payment method: if you’re encountering issues while trying to purchase with a saved payment method, try deleting it and re-adding it to ensure the details are correct and up to date. You can also add a new card.



Using a debit card with purchase restrictions. Some banks will not approve purchases from online sites depending on your security options. Please call your bank to ensure your card is authorized for online purchases. Please note that we are not able to remove your banks restrictions.



Attempting payments while using a VPN : multiple IP addresses can result in authorization problems and failed transactions. We advise that you refrain from using a virtual private network (VPN) while making your purchase.



Too many payment attempts have been made in the last 24 hours: some cards have usage limitations, and will automatically block payment attempts after a certain threshold has been reached. Try contacting your bank or using a different payment method.



Browser isn’t working correctly due to caching issues: if you’re seeing a notification your card number looks invalid or icons aren’t showing up, there may be a caching issue. Please clear your browser’s cache and try again, alternatively try a different web browser or device combination.


Please reach out to us so we can answer any additional questions.

Certifications and Course Completions

Many Courses On Homestead Academy offer certificates of completion that you can access once you have finished the course (according the the guidelines set by your instructor). Some Course offer additional Accreditation that is not maintained by Homestead Academy. Contact you instructor for more information.

Once you have completed the course to the standard set my your instructor, you will see a “Complete Course” Button on the course page. This will give you access to your digital certificate. Some Instructors offer more official Physical Diplomas, please contact your instructor to learn more from them.

In order to receive your certificate of completion, each curriculum item must be marked as complete. Double-check the course curriculum in the course player to make sure each lecture and course item has a checkmark beside it and is marked as complete.

 

Please ensure your name on your account reflects the name you want to by printed on your certificate. You can check your account name by visiting your profile

Access &
Permissions

Once you purchase a course, you’ll have access for life, provided that your account is in good standing and Homestead Academy continues to have permission to host that course. If an instructor opts to remove their course from Homestead Academy you’ll need to reach out to them to make further access arrangements

Yes. Students also receive lifetime access to free courses, provided their account remains in good standing and Homegrown Academy continues to have a license to the course.

We host many courses on our online learning marketplace. Our model means we do not own the copyright to the content of any of the courses; the respective instructors own these rights. On rare occasions, instructors may remove their courses from our marketplace, or, we may have to remove a course from the platform for policy or legal reasons. If this does happen to a course you’re enrolled in, please contact your instructor to arrange further access.

Course Resources, Downloads, and More

Many instructors add supplemental resources to their lectures, like PDFs, design templates or source documents, as a means to enhance the learning experience of the course. Please Contact your instructor to determine if their content is available to download for offline viewing.

If you’re having trouble finding a resource or there’s an issue with it, we recommend contacting the instructor. Since instructors own and manage their course content, they are in the best position to offer you assistance.

Step 1: Confirm you received a confirmation email for the course purchase .
Step 2: Check your banking information. Confirm that the course was in fact purchased by double checking the payment history in your banking or PayPal account.
Step 3: Contact Us For Further Assistance

Have Any More Questions? Submit a question to our customer service staff here:

We love hearing from you! We receive hundreds of emails every week from wonderful people who are willing to share their stories and ask questions.

Please understand that though we care about you and your well-being, we will not be able to answer personal health questions or provide medical advice.

If you email us something along these lines, know that we have read it, we are thinking of you, we wish you blessings on your health journey, but we can’t respond. We encourage you yo seek medical advice from your personal health care provider.

Issue Category *Select The Category Of Your Issue
My Login Error Is:

Sorry You're Seeing that error. 

Lately we've noticed that most folks that see that error are using an Adblocker, a VPN, or Non-Standard Browser ( Like Brave, Tor, Vivaldi Etc.) 

The simple explanation of what is happening is that our site has a small program running that tries to block robots and scammers from being able to access our content, and sometimes when a customer is using a browser or addon that blocks my program from running it assumes they’re a robot.

"But this never happens to me on other sites" you might be thinking...

You are completely correct.

All this could be easily solved, but that would involve me installing Google’s "reCAPTCHA Bot Blocking” system into my website… and I’m never going to do that because google has a nasty habit of collecting and selling User Data. I’m not willing to let them harvest our student’s personal info, for any amount of convenience... and as a bonus there is no “SELECT THE FIRE HYDRANT IN THESE 9 BLURRY PHOTOS” or “SOLVE THIS MATH EQUATION” with this new method.

So what can be done here?

Try logging in again in a different environment to check if your security measures are blocking your access to our Human Verification System. I recommend Firefox, but if you want to use Chrome or Safari that works too! 

Here are some troubleshooting tips that may help you out:
(check out slide 19)

EZPZ Troubleshooting on Homestead Academy

Another solution that might be much much easier, is to install another Web Browser on your computer that does not have the customizations on it that are blocking you.

As a security minded individual who has worked in tech most of my adult life, I recommend Firefox.

You can download Firefox from the Nonprofit Mozilla Foundation here: https://www.mozilla.org/en-US/firefox/new/


Human Verification Error - Have Your Tried The Following?Human Verification Error - Have Your Tried The Following?
Are you a Legacy Student who was using the HGH school on Canvas previously?

Hi there,

You’ll need to migrate your account from canvas to homestead, here are the instructions to do that:

Legacy Student Instructions

(Sad Note, Lesson/Quiz Scores cannot be migrated) 

Give that a go, and let us know if you have any additional questions

(Note that these steps will not work if you have not been a student who was previously registered with the Homegrown Herbalist school on Canvas)

Have You Reset Your Password?
Did You Check Your Spam Folder For The Confirmation?Did You Check Your Spam Folder For The Confirmation?
Did You Check That Your Browser Is not Autofilling the old/ incorrect password?Did You Check That Your Browser Is not Autofilling the old/ incorrect password?

Please Reset Your Password Here: PASSWORD RESET
(*Make Sure You Check Your Spam Folder For The Reset Confirmation*)

Please describe your issue in full detail. Include the following information: When did this happen? How long has this been happening? What have you already tried to fix this issue? What was the result of your attempt? What is the make and model of the device you're using? What web browser are you using?
Please describe your issue in full detail. Include the following information: When did this happen? How long has this been happening? What have you already tried to fix this issue? What was the result of your attempt? What is the make and model of the device you're using? What web browser are you using?

Please try to login again and double check that your browser is not automatically filling in old/incorrect credentials.

Or, you can open an "incognito" window to make sure your browser does not fill in the username/ password ( Check out Slide 21 HERE)

Or you can try changing to a different/new browser and see if your credentials work there(I recommend Firefox) 

Specific Issue With CoursePlease Specify Your Problem With The Course:

Please Contact The Course Instructor Personally For This Issue.
You may find contact information for your professor on their course page.
Alternatively, if the course has an attached forum you may post your question there.

Are you a Legacy Student who was using the HGH school on Canvas previously, and are trying to get migrated/access to the new platform?

Hi there,

You will need to set a new password on your account to access the material:


Click Here For A Tutorial on Setting Your Account Password


Give that a go, and let us know if you have any additional questions

(Note that these steps will not work if you have not been a student who was previously registered with the Homegrown Herbalist school on Canvas)

Please describe your issue in full detail. Include the following information: When did this happen? How long has this been happening? What have you already tried to fix this issue? What was the result of your attempt? What is the make and model of the device you're using? What web browser are you using?
Please describe your issue in full detail. Include the following information: When did this happen? How long has this been happening? What have you already tried to fix this issue? What was the result of your attempt? What is the make and model of the device you're using? What web browser are you using?

Hi There!

Students can get discounts on a rotating selection of products at HomeGrownHerbalist.net

To view the products, visit HomeGrownHerbalist.net, hover over the "Our Online Herb School" menu, then select "Student VIP Discounts" to view the current offers for students.

You can also access the list via this link here:

https://homegrownherbalist.net/vip-student-deals

One important note: You MUST be logged into your student account to be eligible for the discounts. If logged in correctly, you'll see "--> YOUR STUDENT PRICE" in a small green banner above the product image.

 

We love hearing from you! We receive hundreds of emails every week from wonderful people who are willing to share their stories and ask questions.

Please understand that though we care about you and your well-being, we will not be able to answer any personal health questions or provide medical advice.

If you email us something along these lines, know that we have read it, we are thinking of you, we wish you blessings on your health journey, but we can’t respond. We encourage you to seek medical advice from your personal health care provider.

If you have a question that stems from an entirely Educational background, and you are a student of the HomeGrown Herbalist School of Botanical Medicine, you may make a post on the private student forum here:

HomeGrown Herbalist Student Forum

Login

Reset Password

Please describe your issue in full detail. Include the following information: When did this happen? How long has this been happening? What have you already tried to fix this issue? What was the result of your attempt? What is the make and model of the device you're using? What web browser are you using?