› Forums › BUG Reporting Forum › I am unable to get the videos. They just are not there.

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    • April 17, 2025 at 6:55 PM #64761
      Jeannie Hadley
      Student

        I am unable to see the videos.  There is just a box with a sad face on a piece of paper.

        Link to the Bug (Required): https://homesteadacademy.com/courses/homegrown-herbalist/sections/the-body-systems-function-dysfunction-herbal-interactions/lessons/female-reproductive-system-ii-conditions-interventions/

        I have already cleared my browser cache. Instructions Here: No

        I have already unplugged/powered off my device and turned it on again: Yes

        I have already disabled my browser addons/extensions Instructions Here: No

        I have pet a good dog in the last 6 weeks (Optional, highly recommended): No

        Which Browser are you using?: Google Chrome

      • April 17, 2025 at 6:55 PM #64762
        HomeGrown Forum Robot :)
        Moderator

          Hey There!

          Thanks so much for posting in the HGH School Bug Forum! We’ll try our hardest to get on this as soon as possible!

          Before an Admin can reply to your post, you must make sure your bug report has the following Elements:

          1. Did you include a link to your bug? (required)
          2. Did you include info on the make/model of the device you’re using?
          3. (required) Did you specify which Web Browser you are using?
          4. (required) Did you provide a detailed description of the Bug? (required)
          5. Did you add any other relevant details? (Optional)

          If you checked all those boxes with your post, you are good to go! Somebody will get back to you when it’s fixed, or if they need more info 🙂 If you forgot any of those items, no worries! Just reply back to this comment with anything you missed and you’ll be good to go! Thanks for reporting, you get extra brownie points today!<br><br>Important Note: If you are using the Brave Browser or one of the other “Privacy-Focus-Chrome-Reskin” Browsers (that are in my opinion borderline malware, running cryptocurrency garbage in the background, and are extremely resource intensive and run by for-profit corporations which somehow definitely don’t make money off your data…)

          PLEASE reconsider.

          These browsers block the core tech of websites that have user-based content and are not and will never be compatible by default. If you’re going to use it, you’ll need to learn, understand, and configure the settings for it on your own as that is outside the scope of our support.

          If you are interested in a privacy based browsing experience, I recommend Firefox which is NOT built on the same tech controlled by google (that Brave and all the others are).

          Thank You 🙂 <br>

          ~Empowering herbal enthusiasts, one forum thread at a time!

          Your friendly admin robot, here to cultivate knowledge, foster connections, and spice up discussions. Let's navigate the herb-infused world together.

          Cheers, the HGH Student-Forum's diligent guardian.

        • April 23, 2025 at 9:28 AM #64957
          HGH I.T.
          Homestead Instructor

            Hi there!

            Could you try clearing your browser cache and let me know if the issue is still persistent?

            Guide: 9 Ways to Clear Your Browser Cache: Chrome, Safari, & More (wikihow.com) Give that a shot and let me know if it helps

            -Evan

          • May 10, 2025 at 1:22 PM #65467
            Teresa McNew
            Student

              With your upgrade I am unable to get much of any info. Videos or anything. I just have to mark as completed and go to the next. Such a big disappointment

               

              • May 12, 2025 at 11:51 AM #65490
                HGH I.T.
                Homestead Instructor

                  Hi Theresa,

                  Please provide the following info so i can help diagnose the issue.

                  Please include a link to one of the videos that is not appearing
                  Please include info on the make/model of the device you’re using
                  Please specify which Web Browser you are using, is the issue persistent if you try firefox?

              • May 19, 2025 at 11:02 AM #65594
                Shannon Rey
                Student

                  I am also having issues with the videos. They are not showing up for me at all.

                  1. Did you include a link to your bug? Cardiovascular System Part 1: Anatomy & Physiology – Homestead Academy
                  2. Did you include info on the make/model of the device you’re using? Lenovo Think Pad
                  3. Did you specify which Web Browser you are using? I have tried both Microsoft Edge and Firefox
                  4. Did you provide a detailed description of the Bug? video shows up as 502 bad gateway
                  5. Did you add any other relevant details? Have cleared cache; restarted laptop; signed out and back in to the academy…nothing worked
                  • May 19, 2025 at 11:47 AM #65595
                    HGH I.T.
                    Homestead Instructor

                      Hi Shannon,

                      I had the system down for several hours this morning to do some scheduled maintenance, but they’re all back up and running now 🙂

                      • May 19, 2025 at 11:58 AM #65596
                        Shannon Rey
                        Student

                          Yay! Thank you!

                        • May 19, 2025 at 2:23 PM #65606
                          Shannon Rey
                          Student

                            I finally had a chance to jump back on and watch a lesson, but it is still showing up 502 bad gateway for me.

                            • May 27, 2025 at 1:30 PM #65904
                              HGH I.T.
                              Homestead Instructor

                                Hi Shannon,

                                Does the error still happen when you clear your browser cache?
                                How about if you try a different browser like firefox?

                                let me know

                                -Evan

                                • June 5, 2025 at 2:10 PM #66496
                                  Shannon Rey
                                  Student

                                    Sorry that I am just seeing this! Everything is working great now!

                          • June 23, 2025 at 10:25 AM #67274
                            HGH I.T.
                            Homestead Instructor

                              This issues seems to be resolved across the board 🙂

                              Marking ticket as closed.

                              If you are still seeing this issues please open a new ticket 🙂

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