I am unable to get the videos. They just are not there.

This topic has 16 replies, 6 voices, and was last updated 3 months ago by HGH I.T..

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- April 17, 2025 at 6:55 PM #64761
  Jeannie Hadley
  Student
  I am unable to see the videos. There is just a box with a sad face on a piece of paper.
  
  Link to the Bug (Required): https://homesteadacademy.com/courses/homegrown-herbalist/sections/the-body-systems-function-dysfunction-herbal-interactions/lessons/female-reproductive-system-ii-conditions-interventions/
  
  I have already cleared my browser cache. Instructions Here: No
  
  I have already unplugged/powered off my device and turned it on again: Yes
  
  I have already disabled my browser addons/extensions Instructions Here: No
  
  I have pet a good dog in the last 6 weeks (Optional, highly recommended): No
  
  Which Browser are you using?: Google Chrome
- April 17, 2025 at 6:55 PM #64762
  HomeGrown Forum Robot :)
  Moderator
  Hey There!
  
  Thanks so much for posting in the HGH School Bug Forum! We’ll try our hardest to get on this as soon as possible!
  
  Before an Admin can reply to your post, you must make sure your bug report has the following Elements:
  1. Did you include a link to your bug? (required)
  2. Did you include info on the make/model of the device you’re using?
  3. (required) Did you specify which Web Browser you are using?
  4. (required) Did you provide a detailed description of the Bug? (required)
  5. Did you add any other relevant details? (Optional)
  If you checked all those boxes with your post, you are good to go! Somebody will get back to you when it’s fixed, or if they need more info 🙂 If you forgot any of those items, no worries! Just reply back to this comment with anything you missed and you’ll be good to go! Thanks for reporting, you get extra brownie points today!<br><br>Important Note: If you are using the Brave Browser or one of the other “Privacy-Focus-Chrome-Reskin” Browsers (that are in my opinion borderline malware, running cryptocurrency garbage in the background, and are extremely resource intensive and run by for-profit corporations which somehow definitely don’t make money off your data…)
  
  PLEASE reconsider.
  
  These browsers block the core tech of websites that have user-based content and are not and will never be compatible by default. If you’re going to use it, you’ll need to learn, understand, and configure the settings for it on your own as that is outside the scope of our support.
  
  If you are interested in a privacy based browsing experience, I recommend Firefox which is NOT built on the same tech controlled by google (that Brave and all the others are).
  
  Thank You 🙂 <br>
  
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  Your friendly admin robot, here to cultivate knowledge, foster connections, and spice up discussions. Let's navigate the herb-infused world together.
  
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  - May 15, 2025 at 1:55 PM #65554
    Traci
    Student
    I am unable to get notes and videos on everything I have tried. I get and ‘OOOPS Internal Error’ message.
    
    I already cleared my cache
    
    Using Firefox
    
    Cardiovascular System Part 1: Anatomy & Physiology
    
    This reply was modified 4 months, 1 week ago by Traci.
    
    This reply was modified 4 months, 1 week ago by Traci.
    
    This reply was modified 4 months, 1 week ago by Traci.
    - May 16, 2025 at 11:57 AM #65573
      HGH I.T.
      Homestead Instructor
      
      Hi Traci,
      That video does appear to be working in all my simulated devices.
      What device are you using?
      Does the same thing happen if you try a different device?
      Does the same thing happen if you try a different browser such as edge or chrome?
      Does the same thing happen if you disable your browser addons or ad blockers?
      Does the same thing happen if you are using a different network such a cell phone network instead of your wifi?
      
      Try each of those and report back and we will see if we can see a pattern
      
      -Evan
      - May 16, 2025 at 2:34 PM #65575
        
        Traci
        Student
        
        No matter what I open, it says ‘OOPS Internal Error’ I can’t get to any lessons.
        
        Dell Laptop
        
        Here are some more details;
        
        Using Dell, Windows 10, Firefox 138.0.1 & Edge 136.0.3240.76 (Official build) (64-bit)
        
        URL – Cardiovascular System Part 1: Anatomy & Physiology – Homestead Academy
        
        (Edge Error Message) Error message – type:    Error message: “[object Object]” is not valid JSON trace:   SyntaxError: “[object Object]” is not valid JSON     at JSON.parse (<anonymous>)     at https://files.hgh.guru/assets/2c09815c4e5f6bd681a3a5cf88b24774848f2da5/pages/viewerpage/application_iframe.js:22:34     at https://files.hgh.guru/assets/2c09815c4e5f6bd681a3a5cf88b24774848f2da5/lib/vendor/rxjs/rxjs-shared.min.js:3:25057     at q._next (https://files.hgh.guru/assets/2c09815c4e5f6bd681a3a5cf88b24774848f2da5/lib/vendor/rxjs/rxjs-shared.min.js:3:5728)     at q.next (https://files.hgh.guru/assets/2c09815c4e5f6bd681a3a5cf88b24774848f2da5/lib/vendor/rxjs/rxjs-shared.min.js:3:2785)     at https://files.hgh.guru/assets/2c09815c4e5f6bd681a3a5cf88b24774848f2da5/lib/vendor/rxjs/rxjs-shared.min.js:3:29760     at q._next (https://files.hgh.guru/assets/2c09815c4e5f6bd681a3a5cf88b24774848f2da5/lib/vendor/rxjs/rxjs-shared.min.js:3:5728)     at q.next (https://files.hgh.guru/assets/2c09815c4e5f6bd681a3a5cf88b24774848f2da5/lib/vendor/rxjs/rxjs-shared.min.js:3:2785)     at t (https://files.hgh.guru/assets/2c09815c4e5f6bd681a3a5cf88b24774848f2da5/lib/vendor/rxjs/rxjs-shared.min.js:3:28365)
        
        (Firefox Error Message)
        
        URL – Getting Started with the HomeGrown Herbalist School – Homestead Academy
        
        (Edge Error Message) type:    Error message: “[object Object]” is not valid JSON trace:   SyntaxError: “[object Object]” is not valid JSON     at JSON.parse (<anonymous>)     at https://files.hgh.guru/assets/2c09815c4e5f6bd681a3a5cf88b24774848f2da5/pages/viewerpage/application_iframe.js:22:34     at https://files.hgh.guru/assets/2c09815c4e5f6bd681a3a5cf88b24774848f2da5/lib/vendor/rxjs/rxjs-shared.min.js:3:25057     at q._next (https://files.hgh.guru/assets/2c09815c4e5f6bd681a3a5cf88b24774848f2da5/lib/vendor/rxjs/rxjs-shared.min.js:3:5728)     at q.next (https://files.hgh.guru/assets/2c09815c4e5f6bd681a3a5cf88b24774848f2da5/lib/vendor/rxjs/rxjs-shared.min.js:3:2785)     at https://files.hgh.guru/assets/2c09815c4e5f6bd681a3a5cf88b24774848f2da5/lib/vendor/rxjs/rxjs-shared.min.js:3:29760     at q._next (https://files.hgh.guru/assets/2c09815c4e5f6bd681a3a5cf88b24774848f2da5/lib/vendor/rxjs/rxjs-shared.min.js:3:5728)     at q.next (https://files.hgh.guru/assets/2c09815c4e5f6bd681a3a5cf88b24774848f2da5/lib/vendor/rxjs/rxjs-shared.min.js:3:2785)     at t (https://files.hgh.guru/assets/2c09815c4e5f6bd681a3a5cf88b24774848f2da5/lib/vendor/rxjs/rxjs-shared.min.js:3:28365)
        
        (Firefox Error Message)
        
        type:    Error message: JSON.parse: unexpected character at line 1 column 2 of the JSON data trace:   default/<@https://files.hgh.guru/assets/2c09815c4e5f6bd681a3a5cf88b24774848f2da5/pages/viewerpage/application_iframe.js:22:34 ht/</<@https://files.hgh.guru/assets/2c09815c4e5f6bd681a3a5cf88b24774848f2da5/lib/vendor/rxjs/rxjs-shared.min.js:3:25057 q/this._next<@https://files.hgh.guru/assets/2c09815c4e5f6bd681a3a5cf88b24774848f2da5/lib/vendor/rxjs/rxjs-shared.min.js:3:5729 next@https://files.hgh.guru/assets/2c09815c4e5f6bd681a3a5cf88b24774848f2da5/lib/vendor/rxjs/rxjs-shared.min.js:3:2785 Qt/</<@https://files.hgh.guru/assets/2c09815c4e5f6bd681a3a5cf88b24774848f2da5/lib/vendor/rxjs/rxjs-shared.min.js:3:29760 q/this._next<@https://files.hgh.guru/assets/2c09815c4e5f6bd681a3a5cf88b24774848f2da5/lib/vendor/rxjs/rxjs-shared.min.js:3:5729 next@https://files.hgh.guru/assets/2c09815c4e5f6bd681a3a5cf88b24774848f2da5/lib/vendor/rxjs/rxjs-shared.min.js:3:2785 t@https://files.hgh.guru/assets/2c09815c4e5f6bd681a3a5cf88b24774848f2da5/lib/vendor/rxjs/rxjs-shared.min.js:3:28365
        
        URL – Course Navigation, Finding Information, Finishing, and Certification – Homestead Academy
        
        Edge – Successful
        
        Firefox – Successful
        
        Don’t have ad blockers on
        
        This is only device I use.
        
        Hopefully this will help diagnose the issue. It appears to be a json conflict with certain lessons in these browsers.
        
        This reply was modified 4 months, 1 week ago by Traci.
        
        May 27, 2025 at 1:37 PM #65914
        
        HGH I.T.
        Homestead Instructor
        
        Hi Traci,
        
        Those logs were helpful!
        
        I’ve made some modifications to each lesson with a fix.
        
        Could you clear you browser cache again and let me know if the issue still appears on your end?
- April 23, 2025 at 9:28 AM #64957
  HGH I.T.
  Homestead Instructor
  Hi there!
  
  Could you try clearing your browser cache and let me know if the issue is still persistent?
  
  Guide: 9 Ways to Clear Your Browser Cache: Chrome, Safari, & More (wikihow.com) Give that a shot and let me know if it helps
  
  -Evan
- May 10, 2025 at 1:22 PM #65467
  Teresa McNew
  Student
  With your upgrade I am unable to get much of any info. Videos or anything. I just have to mark as completed and go to the next. Such a big disappointment
  - May 12, 2025 at 11:51 AM #65490
    HGH I.T.
    Homestead Instructor
    Hi Theresa,
    
    Please provide the following info so i can help diagnose the issue.
    
    Please include a link to one of the videos that is not appearing
    Please include info on the make/model of the device you’re using
    Please specify which Web Browser you are using, is the issue persistent if you try firefox?
- May 19, 2025 at 11:02 AM #65594
  Shannon Rey
  Student
  I am also having issues with the videos. They are not showing up for me at all.
  1. Did you include a link to your bug? Cardiovascular System Part 1: Anatomy & Physiology – Homestead Academy
  2. Did you include info on the make/model of the device you’re using? Lenovo Think Pad
  3. Did you specify which Web Browser you are using? I have tried both Microsoft Edge and Firefox
  4. Did you provide a detailed description of the Bug? video shows up as 502 bad gateway
  5. Did you add any other relevant details? Have cleared cache; restarted laptop; signed out and back in to the academy…nothing worked
  - May 19, 2025 at 11:47 AM #65595
    HGH I.T.
    Homestead Instructor
    Hi Shannon,
    
    I had the system down for several hours this morning to do some scheduled maintenance, but they’re all back up and running now 🙂
    - May 19, 2025 at 11:58 AM #65596
      Shannon Rey
      Student
      
      Yay! Thank you!
    - May 19, 2025 at 2:23 PM #65606
      Shannon Rey
      Student
      
      I finally had a chance to jump back on and watch a lesson, but it is still showing up 502 bad gateway for me.
      - May 27, 2025 at 1:30 PM #65904
        
        HGH I.T.
        Homestead Instructor
        
        Hi Shannon,
        
        Does the error still happen when you clear your browser cache?
        How about if you try a different browser like firefox?
        
        let me know
        
        -Evan
        
        June 5, 2025 at 2:10 PM #66496
        
        Shannon Rey
        Student
        
        Sorry that I am just seeing this! Everything is working great now!
- June 23, 2025 at 10:25 AM #67274
  HGH I.T.
  Homestead Instructor
  This issues seems to be resolved across the board 🙂
  
  Marking ticket as closed.
  
  If you are still seeing this issues please open a new ticket 🙂
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